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Shipping Policy

How it Works

  • All in-stock products generally ship within 24 hoursof the order being placed.
  • Your shipment should arrive within 2-6 business days from your order
  • We keep you in the loop!  After your item ships, you’ll receive Shipping Confirmation which has a cool tracking page to show you where your order is.
  • We think green!  Your packing materials will be reused from our vendors, which prevents us from wasting all that material.  Keep it going by recycling and reusing the packing materials when you receive them to make a positive impact on the environment!

 

You Can Get FREE Shipping - Here’s How!

  1. Place your online order of $50 or more.*
  2. Ship to an address within the United States*

*Your total purchase must reach the designated amount after any discounts are applied and prior to the costs of shipping and tax.

Same Day Shipping

Order by 3 PM EST, We'll Ship the Same Day!


Orders placed Mondayto Fridayby 3 pmEastern Time will be packed and shipped the same day, as long as billing information is verified and processed correctly.


Orders containing gift cards, out-of-stock items or refrigerated (temperature-sensitive) items will be processed as quickly as possible, but cannot be shipped out the same day.  See our policy on Temperature-Sensitive Item Shipping for more details.


Our Shipping Options

Shipping Option

Cost

Estimated Shipping Time

Standard

$3 (or FREE if your order is over $50)

2-6 Business Days

Second Day

$11.99

2 Business Days

Next Day*

$25+

1 Business Day


*Next Day Shipping

Next Day shipping charges are 100% passed on to the customer.  We estimate $25 at the time of purchase, but if the charges are over we will reach out to you for additional payment.  As per our shipping carriers, Next Day shipping is difficult to guarantee, and may take 1-2 days in some cases.


All Next-Day orders placed by 3pmwith all items available for shipment will be delivered on the next business day. If an order is placed on Fridayby 2:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Mondaythrough Friday.


Whoops, We’re Out Of Stock!

Sometimes it happens - a product is out of stock after you’ve ordered it.  No fear, we’ll backorder it for you!


Any order containing an item that requires backorder will be held and the customer will be contacted immediately.  In some cases, backordered item(s) in your purchase will be shipped to you separately at no extra charge via standard shipping when they become available.

Additional Shipping Details

  • Orders to PO. Boxes, APO/FPO/DPO are sent via USPS only.
  • Shipping is FREE when order consists only of gift cards.
  • We will notify you of any complications with your credit card.
  • We strictly follow all national regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Temperature-Sensitive Items

We do all we can to help ensure that the cold chain is maintained for temperature-sensitive (refrigerated) items. Here's how:

  • We ship temperature-sensitive items in special cold-pack boxes or wrapping.  This helps your products that require refrigeration retain their integrity.
  • We ship refrigerated products so that you get them within 48 hours.  You don't want your product to spoil and neither do we. So we expedite shipping so that your order gets to you fast, and your items preserve their integrity.
  • We make sure to ship them only on Mondays thru Thursdays. That way you're more likely to be home to receive your shipment.
  • For your convenience, any order that includes a refrigerated product and is placed on a Friday, Saturday, Sunday or close to a holiday, is shipped on the next business day.

We ship refrigerated products only within the continental U.S.  We send cold-ship items to actual street address and not P.O. Boxes.  Shipping your refrigerated order directly to where you live makes it more likely that you’ll receive your product on the day it arrives, rather than it sitting unattended for longer than it should. This helps preserve the quality of your purchase so that you can reap the intended health benefits. (For the same reason, we also don't send orders containing refrigerated items to APO/FPO & DPO addresses.)


Please note our shipping methods have been verified and validated for the temperature-sensitive items we carry.  We know that no matter how hard we try, sometimes a product can arrive a little warm - especially in the summer months.  We have confirmation from our manufacturers that potency will not be affected for short “excursions” of temperature, since we take such great care to maintain the cold chain and use high quality products.


The Overview

  • Shipping rates are per order, not per package.
  • All Second Day orders placed prior to 3pmEastern time will be delivered within 2-business days.
  • Once you place an order that includes a cold-ship item, we auto-select Second-Day shipment method (just $11.99 per order).

Returns & Refunds

Since cold-ship products must remain refrigerated at all times, no returns or refunds will be issued after the product has shipped unless the product is damaged or defective.  See our [LINK HERE]Returns Policy for more details.


Back Orders

Once they become available, any back-ordered items that require refrigeration may be shipped to you separately via Second Day delivery. The $11.99 Second Day shipping fee will apply.

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